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Activity overview

Latest activity by Chelsea Atkinson
  • Chelsea Atkinson created an article,

     

    I bought Vicious Circle from the RT Store, can I get a refund?

    Orders placed for Vicious Circle through the Rooster Teeth store are non-refundable and cannot be cancelled.  If you purchased another item in your same order with a copy of Vicious Circle, there i...

  • Chelsea Atkinson created an article,

     

    I need to update my shipping address on file.

    No worries! Just go here and you can update your shipping address. As a note, this does NOT update your shipping address for any orders currently placed or processing. To update an address for an o...

  • Chelsea Atkinson created an article,

     

    How do I update my email address on my account?

    It's quick and easy! Just go here and login with your username/email address and password. Remember, your account with the RT Store is the same account with the RoosterTeeth.com website.  Then clic...

  • Chelsea Atkinson created an article,

     

    My expected delivery date has passed and I still haven't received my package, what can I do?

    Occasionally packages can take longer to deliver than expected. You can track your order through here or reference the shippers website and enter your tracking number.  For international orders, de...

  • Chelsea Atkinson created an article,

     

    I am missing items from my order, what do I do?

    We're sorry to hear that! There are a couple of things that could be happening. If your order included a poster, wall scrolls, or large statues; please note that these items ship separately from ot...

  • Chelsea Atkinson created an article,

     

    Do FIRST members get a discount at the Store?

    If you’re a FIRST member, we thank you. Seriously, you're fantastic. You also are able to use a discount in the RT Store that will save you 5% off your purchase.  The code is FIRST5 and you can inp...

  • Chelsea Atkinson created an article,

     

    Do I have to pay sales tax on my orders?

    If you have an order being shipped to Texas, California, New York, and Illinois - you will have to pay the appropriate sales tax which will be automatically added to the order total. 

  • Chelsea Atkinson created an article,

     

    How can I pay for my store order?

    We accept the following forms of payment at checkout. RT Store Gift Cards Visa Cards MasterCard American Express Discover Cards PayPal Amazon Payments On your bank or card statement, the transact...

  • Chelsea Atkinson created an article,

     

    What information do you need to process an exchange?

    You can start the Exchange Process yourself HERE withing 45 days of the order purchase date! All we need to start with is your order number that the item you want to exchange is on and your email a...

  • Chelsea Atkinson created an article,

     

    What information do you need to process a return?

    You can start the Return Process yourself HERE! All we need to start with is your order number that the item you want to return is on and your email address. Then, answer the following questions an...